Corporate Instant Messaging: Screen Sharing
I use screen sharing constantly to help support my clients and even family/friends. The truth is that technical language can be difficult to speak when you are not familiar with key terms. I’ve actually witnessed folks pointing at the screen, trying desperately to tell someone on the other end of the support phone line that [...]
Instant Messenger Security: Compliance
The effects of Sarbanes-Oxley are still slowly trickling down into the fabric of companies and into their day-to-day operations. One of those trickle-down effects has been how companies handle customer information. The result is a series of compliance laws loosely referred to as PCI.
A recent client of mine ran into a problem. While their [...]
