A business instant messenger is a powerful tool in today’s office. It offers more than just the ability to message with greater speed than a phone call. Current offerings for business instant messenger services go beyond text messaging to include voice or video conferencing, and many other features. Here are a few tips to help you get the most out of your business instant messenger in the office.
Company IT administration – many business instant messenger services allow your company to administer permissions for the various features of the IM.
Complete contact list – provide all business instant messenger users with a complete contact list organized by department and location if applicable. This will save employees the time of adding contacts one at a time and will also simplify the search for personnel.
Security – many business instant messenger services offer a security suite with their product. Security features commonly include secure sign-on, digital signatures, and encryption. These features help guard against unauthorized access.
Co-browsing – of the many conferencing options available, co-browsing is one of the best. When coupled with voice conferencing, co-browsing allows all conference attendees to view the same webpage and browse it. This is a great option that has the potential to save your business the time and money of travel.
Whiteboard – whiteboard is another great service provided by business instant messenger services. This is very useful for brainstorming. A group of users meets in a room with a whiteboard (blank space) that can be used for collaborative brainstorming and designing. Each user is able to modify the design.
Anti-virus – an anti-virus scanner is available from some business instant messenger services. This is important especially for users who are transmitting files on a regular basis.
Many businesses have found that because of the many perks that come with an instant messaging service designed specifically for business use, their business instant messaging hasincreased productivity in the office. How does your company use its business IM to improve work flow?
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